Shipping policy

Delivery to Condos, Apartments & Multi-Unit Buildings

For deliveries to condos, apartments, and other multi-unit buildings, our standard delivery service is to the building's designated delivery area, lobby, entrance, reception area, concierge/front desk, or another safe and accessible location within or immediately adjacent to the building entrance. Standard delivery does not include delivery directly to an individual unit unless an upstairs/door-delivery service has been specifically purchased and confirmed.

Where a concierge or front desk is available and accepts deliveries, our driver may leave the order with them. However, we cannot guarantee a handoff to, acceptance by, or signature from building staff, as individual building policies may restrict drivers or staff from accepting food deliveries.

If the concierge/front desk is unavailable, refuses to accept the order, cannot be located promptly, or building access is restricted, the driver may leave the order in a reasonable designated or accessible delivery location, including the lobby, entrance, reception area, parcel/delivery area, or another location permitted by the building.

Customers are responsible for ensuring that the delivery address, buzzer/access instructions, phone number, and any relevant building instructions provided to us are accurate and up to date. Customers should also ensure they are available to receive or promptly collect their order during the scheduled delivery window.

Responsibility After Delivery

An order will be considered successfully delivered once it has been left at the customer's designated delivery location, handed to the customer or another person at the address, accepted by concierge/front desk/building staff, or left in a reasonable accessible location at the delivery address where direct handoff is not reasonably possible.

Where available, GPS records, driver delivery records, photographs, timestamps, messages, or other delivery documentation may be used as proof of delivery.

Once an order has been successfully delivered to the delivery address in accordance with this policy, TPFU Food is not responsible for loss, theft, misplacement, temperature changes, spoilage, or other issues occurring after delivery. Customers are responsible for retrieving their food promptly and storing it appropriately.